This is a series of coaching blogs that eventually will become a book. By blogging each item I hope to share each element in easy to read bite size chunks, maybe invite some people to subscribe to see the next posting and hopefully encourage some comments, feedback and suggestions which will improve the content for the blog and eventually the book. All comments and feedback are therefore welcome.
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PROJECT TYPES Waterfall Vs. Agile: Must Know Differences What is Waterfall methodology? Waterfall Model methodology which is also known as L...
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COACHING GREATER EXPECTATIONS AND HIGHER PERFORMANCE A coach, manager or leaders expectations can affect the performance of their teams. ...
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SUGGESTED MEANING AND RESPONSE TIMES FOR PRIORITY 1,2,3,4 Priority Code Description Target Response Time Target Resolution Time ...
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DEFINING THE OUTCOME With good questions you should be able to achieve a much clearer understanding of the objective, steps and intended o...
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TUCKMAN: FORMING, STORMING, NORMING, PERFORMING MODEL Bruce Tuckman's 1965 Team-Development Model Dr Bruce Tuckman published his ...
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SUGGESTED SUPPORT LEVEL1234 DEFINITIONS Tier-0 IT Support level, also called as Level-0 IT support, is usually the automated machine intera...
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BUSINESS UNIT SERVICE STRATEGY The purpose of this note is to help communication, co-ordination and collaboration. This is a very early t...
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SERVICE DELIVERY TEAM DEVELOPMENT PLAN PURPOSE The purpose of this is to provide a framework which details the people, process and techn...